ReplyRafter · Privacy

Privacy at ReplyRafter

This page explains the lead details ReplyRafter accepts and how they are used for scheduled follow-up emails.

  1. Lead information

    Manual records
    A business can enter a lead’s name, email, company, phone, service, message, source, marketing-consent status, and consent source.
    CSV imports
    Name and email are required. Company, phone, and source are optional. CSV imports leave marketing consent unknown.
    Website enquiries
    A configured website enquiry form collects a name and email, with phone, service, and message as optional fields. Website enquiries leave marketing consent unknown.

  2. Scheduled follow-ups

    Campaign drafts
    A campaign draft defines the email subject and body and exactly three configurable follow-up delays. Each delay can be set from 1 to 90 days.
    Messages
    Scheduled messages are addressed to the lead’s email. Their text can use the lead’s name, company, and service when those details are present.
    Queueing
    Saving a draft stores the campaign settings and does not send an email or queue follow-ups for a lead. Enrolling a lead queues the campaign’s scheduled steps; enrollment does not send an email.

  3. Replies, bookings, and opt-outs

    Replies and bookings
    ReplyRafter does not detect inbox replies automatically and has no separate booking state. When a customer replies or books, the business marks the lead as replied to stop its remaining scheduled follow-ups.
    Opt-outs
    Marking a lead as opted out also stops its remaining scheduled steps and prevents new sequences or retries.